We've tried reaching you over the phone however, there was no response. In case if uninstalling and reinstalling the app doesn't help, I kindly request you to please write to us at so that our tech support team can help you troubleshoot the issue. Therefore, we request you to please try uninstalling and reinstalling the app. Intermittent issues like these are usually resolved by uninstalling and reinstalling the app. This also have happened due to an intermittent issue within the app. This may have happened in case if your using the Beta version of the iOS 16. Please accept my sincere apologies for the inconvenience caused. We understand that you were unable to login to the app and secondly the videos wouldn't play and audio plays in the background. Hello Sreeguru, we're sorry to know about the trouble you had with the ACE Online app on your iOS device. And also some time the video got stuck only audio plays. first of all the video was blanked and only audio plays in background please do some improvement ASAP. On iOS 16 update I can’t even login to my ace online app.
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